How does the shipment take place?
You will receive your item in a short time, 24 / 48h from the order fulfillment. Shipments are generally processed on the same day as payment is received. Shipments to Italy are made by GLS insured express courier in 24 / 48h. Shipments abroad are made by DHL express courier.
How much is shipping?
Shipping costs in Italy are free for purchases over € 100.00. For orders of less than € 100.00 shipping costs amount to € 8.00. Insured shipping is included in the price. For technical reasons for Venice, Sardinia, smaller islands and other municipalities there is a supplement of € 14.00 to be added to the cost of shipping. Shipping costs abroad vary according to the country of destination and can be viewed directly in the shopping cart in the purchase procedure.
Where is my order?
To track the shipment of your order, simply enter the tracking code, which we sent you by e-mail at the time of shipment, directly on the courier's website:
Is it possible to make a return?
Of course, it is possible to make the return easily and free of charge. Each buyer has the right to withdraw the item within 14 days of receipt of the goods. We will process the refund using the payment method used at the time of purchase upon receipt of the returned item after checking that there is no damage. See the shipping and returns page for more info.
What are the payment methods?
You can decide to pay for your orders in different ways:
- Credit Card, Debit Card, Prepaid (VISA, MASTERCARD, AMERICAN EXPRESS)
- Paypal: choose this method to pay with your PayPal account, with rechargeable PostePay or with credit card without Secure Code.
- Sinergia PayWay
- Advance bank transfer: after completing the order, you will be provided with the bank details to make the transfer of the value of your purchase.
- Cash on delivery (By choosing this payment method when ordering online, it will be possible to credit by paying exclusively in CASH ON DELIVERY, entrusting the money directly to the courier in charge of delivering the package containing the item or items purchased. Picca reserves the right to cancel the order at its discretion). For purchases on delivery there is a supplement of € 6.50 for administrative costs. In case of absence to the various delivery attempts by the courier, a cost of € 5.00 will be added for each attempt.
- Financing through the Soisy platform: you can pay interest from 3 to 12 installments with very low.
- Klarna: Pay in 3 interest-free installments
- Satispay: Make payments with the Satispay app you can get an immediate refund on your purchases and accumulate your cashback
Are the items original and accompanied by a guarantee?
All the items on our e-commerce are original and come with an official guarantee. We are official resellers of all the brands present on our e-commerce and in our store.
Do you have a physical store?
Yes, our store is located in Via La Sorte, 8 in Grottaglie in the province of Taranto.